Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow up for routine user problems. Log and track calls usin

Identify related needs (lead generation, opportunity expansion) Identify customer wide parameters and constraints that impact the solution Help BD develop Account Plans and corresponding pipelines Recommend teaming partners and relationships for each capture opportunity Work with BD and Talent Acquisition to find key personnel and resumes during the pre solicitation and p